It’s one of the most popular broadband providers in the UK.
But TalkTalk is about to make a major change that could leave many users £50 out of pocket.
The internet provider is turning off free email services for hundreds of thousands of former customers later this year.
This means that if you still use a TalkTalk email address but are no longer with the company, your email will stop working – unless you’re willing to fork out £50, or £5/month.
The change comes as TalkTalk has changed email provider to Everymail.
‘We’ve continued to provide your TalkTalk email service free of charge for some time,’ the tech giant explains on its FAQ page.
‘However, as you’re no longer a TalkTalk broadband customer, we’re unfortunately unable to continue offering it at no cost.
‘Providing a high–quality email service requires ongoing investments in infrastructure, security, and innovation.’
Popular broadband provider TalkTalk is about to make a major change that could leave many users £50 out of pocket
You’ll be impacted by the change if you’re a former TalkTalk customer with one of the following email addresses: @talktalk.net, @lineone.net, @tiscali.co.uk, @tinyworld.co.uk, or @pipex.com.
If you’re affected you should have already received an email from TalkTalk explaining your options.
The first part of the change came into play on 28 July.
From that date, anyone who has not subscribed can still access their emails, but is unable to send any emails.
The next big date to mark in your diary is 8 September.
From then, you will no longer be able to access your emails, and will be redirected to the subscription page.
‘To transfer to another provider, you must download all your data before this date,’ TalkTalk advised.
However, the hard deadline to set an alarm for is 31 October.
If you don’t fancy forking out £50 or paying £5/month to keep your email, you’ll need to download your data and transfer it to another provider
If you haven’t subscribed by then, your email account will be permanently closed – alongside all associated data.
‘This action is irreversible, so it’s important to act before this deadline,’ the tech giant added.
If you don’t fancy forking out £50 or paying £5/month to keep your email, you’ll need to download your data and transfer it to another provider.
Existing TalkTalk broadband customers will not be affected by the change, and can continue using their email addresses for free.
