It is one of the most popular mobile networks in the UK.
But Three Mobile UK now appears to be down in an outage which has affected thousands of Britons.
According to Down Detector, issues began shortly after 08:00 BST, peaking at over 9,300 reports.
According to customer reports, 79 per cent of affected users are unable to make voice calls with a further 17 per cent unable to access phone signal.
The outage is also affecting the ID Mobile and Smarty networks, which are owned by Three Mobile.
There are currently 822 reports of service disruptions for Smarty and 1,900 outage reports for ID Mobile in Down Detector.
In a statement posted on X, formerly Twitter, Three UK wrote: ‘We’re aware of an issue affecting voice services and are working hard to fix it.
‘Data services are working normally. Please accept our apologies for any inconvenience caused.’
It is one of the most popular mobile networks in the UK. But Three UK now appears to be down in an outage which has affected thousands of Britons
According to Down Detector, the issues began shortly after 8:00 am this morning and quickly spiked with over 9,000 reports of disruption
The issues also spread to ID Mobile (pictured) and Smarty which are owned by Three
On X, Smarty issued an identical statement confirming the issue, while ID Mobile is yet to release any additional information.
According to Down Detector’s outage map, the issue is widespread across the UK.
Reports of service disruption have been made from London, Cardiff, Birmingham, Manchester and several other large towns.
Outages for Smarty and ID Mobile show a similar distribution.
Furious customers have flocked to social media to share their outrage and demand compensation from the network.
One frustrated commenter wrote: ‘Give us compensation not a lousy sorry.’
‘Can’t receive text messages either no incoming or outgoing calls it’s a shambles but I bet there be no compensation again,’ one customer vented.
While another added: ‘Get your act together Three, not good enough. I take it we will see a discount in our bills this month?’
On social media, outraged customers shared their frustrations and complained that they could not receive or make phone calls
With the outage starting at the beginning of the work day, many customers have also taken to social media to complain about the inconvenience this has caused.
One customer wrote: ‘Absolutely horrendous! I have a young child who is ill, and had to get him out of bed this morning and drive to our doctors surgery because I couldn’t call them! I’m also missing out on work!’
Another chimed in: ‘My girlfriend is awaiting a call back from the doctors. Your network is down meaning she can’t receive calls.’
While another furiously posted: ‘I have just missed a very important phone call, three times call went to voicemail and I can’t even get through this voicemail, are you having a laugh?’
Three has been contacted for comment.
