THIS is the shocking moment a DPD driver pocketed a £1,200 iPhone seconds after snapping an image of himself pretending to deliver the device.
The brazen courier sent Samuel Taylor a photo of the packaged iPhone 17 Pro Max which the former had purhased through network operator Giffgaff.
However, punter Samuel, 20, returned from work on January 19 to discover the phone had never been delivered.
Security footage from his home shows the driver grabbing the parcel from his van and approaching Samuel’s property in Rochdale, Greater Manchester.
But moments later, the courier appears to be carrying the same package back to the vehicle before driving off.
The ordeal left Samuel, who has reportedly still not received the delivery, feeling “shocked” and “robbed”.
The customer relayed his frustration to DPD, but was allegedly told he should contact Giffgaff to explain the situation.
Instead, Samuel reported the footage to police and uploaded the clip on social media to spur a response from DPD.
“Since DPD are not interested in their driver not delivering my £1,200 iPhone I thought I’d shame them on here,” he wrote.
“The driver shows that he’s posted the item through our letter box but unknown to him my CCTV caught him putting the phone back in his van and driving off.”
The courier service confirmed that the employee had been “removed from business” and issued a “whole-hearted” apology to Samuel.
“I’m really disgusted a delivery driver would act like this,” Samuel said.
“I got an email saying my phone had been delivered with a picture of him trying to put it through the letter box.
“When I got home my dad said it wasn’t actually there. We checked the cameras and saw what happened. I was just really annoyed and I feel robbed.
“I don’t think he noticed the cameras. I’m shocked someone could do that.
“I thought it might’ve gone back to the warehouse but we got in touch with DPD and they said it hadn’t been signed back in.
“We knew pretty much straight away what had happened but we thought we’d give him a day to see if he’d bring it back but he hasn’t.
“With something that expensive it has to be signed for anyway so he shouldn’t have put it through the letterbox.”
Punter Samuel has said he intends to boycott the delivery outfit.
He continued: “I wouldn’t want to use DPD again. I don’t trust them anymore and they don’t seem to be interested. I just feel left in the dark.
“DPD should take accountability for this. [The delivery driver] should be fired and the police should get involved because it’s theft.
“I want my phone, I paid for it so I want it.”
A DPD spokesperson said: “We have carried out a thorough investigation and can confirm that the driver has been removed from the business.
“We have a zero-tolerance approach to incidents such as this and will always take firm action.
“We apologise whole-heartedly to Mr Taylor and have informed Giffgaff.”
A Giffgaff spokesperson added: “We’re sorry to hear that Samuel did not receive his new iPhone as intended.
“We are aware of the issue and have identified that the proof of delivery was not compliant with our requirements.
“This has been raised with the delivery company and is under review.
“As is standard practice with such cases we have also refunded the initial deposit to him.”
