Ryanair has been accused of heating a portion of kids’ spaghetti bolognese to such a high temperature it scorched a young child’s leg through his denim shorts.
Six-year-old Harry Warren was badly burned when the meal slid off his tray table into his lap on a flight between Exeter and Faro in Portugal.
His mother Emma has claimed that the Ryanair cabin manager’s response to the incident was to immediately blame a colleague.
‘The cabin crew failed to respond and just stood gormlessly watching me’, she said.
‘The cabin crew seemed clueless in an emergency situation. The cabin manager’s words to me were: “sorry, they’re new”.’
Not only did the burn mean Harry’s holiday was ruined, it took the family weeks to even find an email address to complain and warn the budget airline about their dangerous tables.
Mrs Warren has called Ryanair’s response to the incident, and the customer service that followed, ‘absolutely awful’.
‘When I wrote to Ryanair to inform them of how it happened and to prevent happening again to another passenger, they pretty much blamed me and gave no apology’, she said.
‘They have very little regard for anything other than making profits’, she claimed.
The Warrens, from Somerset, were heading to Portugal for their summer holiday when the pasta and sauce poured into Harry’s lap. The schoolboy was left with a painful blister on his leg, which later burst and left him with a large wound.
His mother told MailOnline: ‘After take off they took our food orders, which included a spaghetti bolognese for my son.
‘I placed it on the table in front of him and it slid straight off into his lap. It was so hot, from microwaving I guess, it burned him through his denim shorts’.
The burn left on Harry Warren’s leg by a boiling Ryanair spaghetti bolognese
Harry’s leg after the burn on board the flight. His mother claims that the cabin manager apologised and said the member of staff who served it was ‘new’
Emma was with Harry and his sister on a trip to Portugal when the incident happened. It took weeks to find a way to complain, she said
The incident took place in 2023 but Mrs Warren, managing director of an award-winning recruitment agency based in Taunton, came to MailOnline after an incident this month when Ryanair passengers were injured when they jumped from a wing during a bungled evacuation in Majorca.
She said: ‘He had a blister the size of a twenty pence piece which popped and resulted in a wound.
‘Our initial thoughts on returning to the UK was to contact Ryanair to inform them. But it took me three weeks to find a way to reach them but I eventually found an email.
‘We wanted to explain how items just slide off their tables and they’re not fit for purpose. In addition that their staff seemed to be lacking in training and experience and their response was awful’.
She added: ‘I took legal action but they refused for nearly two years to issue accident reports and when they did, as ordered by a judge, they were not factually correct and created so much ambiguity I was unable to continue. They even threatened to counter sue me as the one at fault’.
MailOnline has asked Ryanair to comment.
It came weeks after Ryanair cabin crew were blamed for allegedly bungling the evacuation of a holiday flight that left passengers with broken bones after they were forced to jump from a wing due to a false fire alert.
Several people ended up in hospital after getting seriously injured when panic spread onboard the jet from Palma in Majorca to Manchester on Saturday, July 5.
The airline was accused of playing down the incident by claiming passengers only suffered ‘very minor injuries’ like ankle sprains in a statement where they ‘sincerely apologised’ to those involved.
Danielle Kelly, 56, whose right leg and left arm are now in plaster, claims people started ‘jumping for their lives’ after a member of the cabin crew with a phone to his ear ran down the plane shouting: ‘Everyone get off the aircraft now, everyone evacuate’.
Air crew apparently told travellers to leave behind their belongings ‘in case there is a fire and the plane explodes’ which, passengers said, only added to the panic.
An aviation expert told MailOnline today that the cabin crew and passengers shouldn’t have found out that there was a fire warning – the reason panic spreads really quickly and often unnecessarily.
The expert said that cabin crew should remain calm and are trained not to evacuate until instructed by the captain over the PA.
Eighteen people were injured after passengers rapidly disembarked from a Ryanair flight at Majorca airport following a fire alert that turned out to be a false alarm on July 5
Danielle Kelly, 56, suffered a broken right heel, fractured left wrist and smashed elbow, when she plummeted to the concrete below from a Ryanair wing earlier this month
The self-employed fitness instructor, who was sat in row 18 with her daughter, Frankie, 26, said she feared there was a terrorist onboard so followed other passengers out onto the wing in the chaos
The pilot and co-pilot have a checklist to complete, include shutting down the engines and lowering the flaps, before ordering an evacuation to ensure that passengers can can slide off the wing without serious injury.
In Majorca Ryanair cabin crew deployed the emergency slides at the front doors but passengers sitting in the middle claim they were left with no choice but to jump up to 18ft from the wings onto the tarmac.
When done properly, the drop should be around 4ft, MailOnline understands.
Ryanair has blamed ‘a false fire warning light indication’ – and insists that passengers only suffered ‘minor injuries’.
There is a possibility that passengers panicked and decided to open the overwing exits without being told to, MailOnline’s expert claimed.
But people on board blamed the staff for sparking panic.
Ryanair did not comment.
