A Nottinghamshire dad-of-two says he was twice attacked inside a hotel during a ‘nightmare’ holiday in Turkey.
Keeran Rolls has vowed to never return to the country after the 32-year-old from Gedling alleged he was punched both in the toilets and in front of his young children when leaving the bingo at the Senza Inn Resort and Spa in Alanya, leaving him with gashes on his brow and head.
‘I believe it was for the gold I was wearing at the time. As I’m leaving [the toilets] a man’s following me and seems quite aggressive,’ he recalled.
‘I got hit as I was leaving and my brow split straight away. I went for him then and defended myself and hit him a couple of times.
‘We’d played bingo later in the evening, I got up and a bloke put his hand out. I went to shake it and he hit me in the side of the face.’
Mr Rolls’ partner, Lucy Welsh, said they were moved to the hotel at late notice after their originally booked hotel delayed its opening.
She claims hotel staff told her the attackers were known troublesome men, but refused to call the police.
‘It was an absolute nightmare. I have never experienced something like that where we were scared for our lives,’ she said.
Keeran Rolls (pictured) has vowed to never return to the country after the 32-year-old from Gedling alleged he was punched both in the toilets and in front of his young children
He said he was attacked at the Senza Inn Resort and Spa in Alanya (pictured)
The 30-year-old said Loveholidays, the travel company through which she booked the holiday, is putting ‘young kids and parents at risk’ by continuing to send families to the hotel. A Loveholidays spokesperson said it had investigated the complaint and was ‘confident the correct action was taken’ by the hotel.
They said the company had refunded the couple for their accommodation costs as a ‘gesture of goodwill’. Senza the Inn Resort and Spa was contacted for comment.
Mr Rolls said the holiday was the ‘worst holiday I’ve ever had’, adding: ‘We intended this to be a lovely family holiday. It was really out of the blue and quite scary.
‘It’s knocked me back. The kids are traumatised by it. I’ve been going for eight or nine years. I used to go with my daughter’s mum who’s died. I won’t go back again. It was too scary for me.’
A Loveholidays spokesperson said: ‘We are very sorry to hear of Mr Rolls and Ms Welch’s experience on their recent holiday.
‘Unfortunately we were not made aware of their complaint while they were on holiday, so we were unable to offer them support while they were abroad.
‘We take the safety of our customers seriously and, in line with our usual processes, have thoroughly investigated their complaint with the hotel.
‘While we are confident the correct action was taken by the hotel, we have offered Mr Rolls and Ms Welch a full refund for their accommodation as a gesture of goodwill.’
