Costa Coffee makes big change to fan-favourite treat – and customers are furious

COSTA Coffee has made a big change to its beloved cinnamon buns, leaving customers furious.

The chain has, until recently, offered to heat them up if asked, but stopped after several people said they had burned their mouths on the icing.

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But disappointed fans have blasted health and safety rules for the change and begged for the practice to be reinstated.

One asked the company on X: “Why can’t I get my cinnamon bun (best there is) heated?

“If it’s because of stupid H&S issues regarding hot icing, then why can you have hot cheese in your toasties?

“Come on Costa grow up treat us like adults, and heat your Cinnamon buns.”

Another customer added on X: “Justice for the cinnamon bun…bring them back warm.”

On Costa’s Facebook page, a fan fumed: “It’s a sad reflection that the great British public can’t be trusted to eat with care, if you have asked for your food to be heated up, you surely can check for yourself that it’s not too hot to eat.”

“Cinnamon buns are just so much nicer when they are warm.”

Meanwhile another responded: “I used to go to Costa around two or three times a week, I was told by staff in the Consett store they were unable to heat up my much loved cinnamon bun, simple I have now stopped going and visit muffin break instead, where they will warm up a muffin.

“Health and safety gone mad, Costa loss.”

The spicy snacks are currently in vogue, with Tesco’s “tear and share” version going viral on social media last month.

Costa is also promoting the trend, with one ad in March urging punters to “indulge in some ‘me-time’ with a Cinnamon Bun Latte in one hand and a Cinnamon Bun in the other”.

Costa didn’t comment on the issue.

But it told one customer on social media: “We have had several reports of customers burning their mouths on the icing, so we have had to advise our teams not to heat these up anymore.

“We do apologise for any disappointment caused.”

To another, it said: “Sorry you’re disappointed. This is a health and safety policy, I’m afraid.

“We will log your feedback internally to be taken into account.”

OTHER COSTA CHANGES

The latest from Costa comes just weeks after it confirmed it had axed temporary addition to menus the banana and chocolate muffin.

The sweet snack was launched as part of Costa’s New Year menu but dropped just months later.

Meanwhile, the major coffee chain left shoppers fuming last month after removing sugary toppings from its frappés.

The small crunchy pieces used to come as standard on certain drinks in the frappé range, such as the Salted Caramel and Chocolate Fudge Brownie flavours.

But the coffee giant removed them to make production faster for baristas, causing a backlash amongst its sweet-toothed buyers.

Meanwhile, Costa was slammed in February for adding a “sickness tax” onto hot drinks at hospital cafes.

Shoppers found the chain charging 20p extra on some hot drinks sold in NHS branches.

Dennis Reed, of over 60’s campaign group, Silver Voices, said: “Costa Coffee should be ashamed of itself for putting a tax on illness and injury.

 “People visiting the hospital are there because they are seeing sick relatives or friends, and may be tired and worried themselves, probably in dire need of a pick-up.

“Costa is exploiting visitors’ vulnerabilities and the hospital boards should be threatening to terminate contracts where gross profiteering is going on.”

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