A MAJOR energy company has officially entered administration, with 295 jobs lost.
The South Wales firm, based in Swansea and Treorchy, confirmed on Friday that it could no longer continue trading.
Staff at Consumer Energy Solutions were told on Friday that they were being made redundant, with job losses including sales advisors, project planners, and staff in heating and insulation departments.
A post on the Consumer Energy Solutions (CES) website announced that administrators had been appointed, explaining the energy company had “ceased trading with immediate effect”.
CES employs 295 people in Swansea and Treorchy, with administrators now responsible for supporting all workers through the job losses.
The announcement also confirmed CES will be unable to complete any further work for customers.
“Please note that James Saunders and Michael Lennon of KR8 Advisory Limited were appointed as Joint Administrators of Consumer Energy Solutions Limited on 9 January 2026, the Company has ceased trading with immediate effect,” the notice read.
“The Company is unable to complete any further work for customers. It should be noted that the Administration of the Company does not involve any other companies in the City Energy Group.
“The Joint Administrators will be contacting creditors and employees directly to confirm the next steps and how claims will be processed. You do not need to do anything further at this stage.”
The notice added that CES would also be unable to carry out any remedial works or repairs, or to progress or resolve any existing complaints.
Previous customers who had an installation completed by CES and may be experiencing issues are being referred to insurance-backed guarantee providers for advice.
Announcing the restructure, City Energy Group blamed the overhaul on “the run-down” of the UK government’s ECO4 funding scheme.
This initiative aims to improve energy efficiency in low-income and vulnerable households, and is due to come to an end this year.
What energy bill help is available?
There’s a number of different ways to get help paying your energy bills if you’re struggling to get by.
If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.
This involves paying off what you owe in instalments over a set period.
If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.
Several energy firms have schemes available to customers struggling to cover their bills.
But eligibility criteria vary depending on the supplier and the amount you can get depends on your financial circumstances.
For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.
British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.
You don’t need to be a British Gas customer to apply for the second fund.
EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.
Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).
The service helps support vulnerable households, such as those who are elderly or ill.
Some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.
Get in touch with your energy firm to see if you can apply.
