It’s one of the biggest broadband providers in the UK, but Virgin Media appears to be down today.
According to DownDetector, problems started just after 10am BST on Monday and are affecting more than 800 users across the UK.
Of those who reported issues, 59 per cent were with their landline internet, 26 per cent with email and 22 per cent experiencing a ‘total blackout’.
Affected customers headed to X (Twitter) to share their experiences, with one calling it an ‘absolute joke’.
Many complained that they’re unable to access the Sky Sports app before England cricket’s crucial match against India today.
One posted: ‘Thanks to @virginmedia for making signing into the Sky Sports app impossible.
‘I’m guessing I wont be watching the last day of the Cricket today.’
Another said: ‘Could we please tell @englandcricket to hold off beating India in the cricket until the Sky Sports app sorts itself out with Virgin Media logins!’
It’s one of the biggest broadband providers in the UK. But it appears that Virgin Media has experienced an outage this morning (file photo)
According to DownDetector, problems started just after 10am BST on Monday and are affecting more than 800 users across the UK
A third person posed: ‘Anyone else unable to sign in to watch Sky Sports on the app with a @virginmedia account or log into Virgin separately ?’
A fourth said: ‘Cmon @virginmedia sort it out!!! Can’t login to virgin tv go or sky sports and the cricket starts in one minute! Absolute joke.’
Yet another said: ‘Congratulations Virgin Media Biggest cricket day of the year and I can’t access Sky Cricket,’ adding that they’d ‘#cancelledsubscription’.
DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web.
The service shows affected people all over the country, from London to Manchester, Liverpool, Nottingham, Cardiff and Edinburgh.
Virgin Media has acknowledged the problems users are encountering, but is yet to reveal a cause.
On X, the official Virgin Media account replied those affected: ‘We are aware of an issue at the moment and are hoping to resolve this as soon as possible.
‘Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.’
DownDetector shows affected people all over the country, from London to Manchester, Liverpool, Nottingham, Cardiff and Edinburgh
Affected customers headed to X ( Twitter ) to share their experiences, with one calling it an ‘absolute joke’
Many complained that they’re unable to access the Sky Sports app before England cricket’s crucial match against India today
Many customers complained of not being able to log in to their Virgin Media account. The telco said it is ‘aware of an issue’
Another message said that ‘there is currently no estimated fix time for this’.
MailOnline has contacted Virgin Media for more information.
As part of a £31 monthly package, customers can watch Sky Sports through their Virgin Media broadband subscription.
But currently Virgin Media login details are not allowing people to log in to the Sky Sports app, instead coming up with an error message.
People posted a screenshot of an error message they were seeing on their device, reading: ‘Apologies, we can’t load the page at the moment.’
Watching Sky Sports on the TV appears to be working as normal, but many may be relying on their laptop or phone to watch during working hours.
